Privacy Policy

Interior360 General Trading LLC is a hospitality furniture company based in Dubai, United Arab Emirates, with an office in Miami, Florida, United States.

Our website provides information about our company, products, projects, services and bespoke furniture capabilities, and allows visitors to contact us regarding potential projects and enquiries.

For privacy-related enquiries, you can contact us using the details in Section 15.

We may collect personal information that you voluntarily provide when you interact with our website.

This may include information such as:

• Name
• Email address
• Telephone number
• Company name
• Job title or role
• Project information
• Enquiry details
• Any other information you choose to include when contacting us
• Your email address, if you subscribe to our newsletter

Information you submit through our contact forms is recorded in Odoo, the business management and customer relationship management (CRM) platform we use to manage enquiries. See Section 3 for details.

We may also automatically collect certain technical information when you visit our website, including information relating to how you interact with the website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location derived from technical information
• Date and time of visits
• Website interactions and usage information

The information automatically collected may be used for website analytics, security, performance and improvement.

When you submit an enquiry through a contact form on our website, the information you provide is sent to and stored in Odoo, the business management and CRM software we use to receive, record and manage enquiries. Depending on the nature of your enquiry, it may be saved in Odoo as an enquiry, lead, opportunity or contact record, together with related notes, emails and follow-up activity.

Access to this information within Odoo is limited to authorised members of our team in our Dubai and Miami offices who need it to respond to you or to manage the enquiry, such as our sales, design and project teams.

We use the information you provide to:

• Respond to your enquiry
• Understand your project requirements
• Contact you regarding your enquiry
• Provide information about our products or services where relevant
• Follow up with you regarding a potential project or business enquiry
• Keep a record of our communications with you and manage our enquiry and project pipeline

Odoo acts as a service provider on our behalf for storing and processing this information. Odoo may also process certain information in accordance with its own terms and privacy policies.

Please only provide information that is relevant to your enquiry.

We use Google Analytics 4 ("GA4") to understand how visitors use our website.

GA4 may collect information about website visits, interactions, device and browser information, approximate geographic information and other usage data.

We use this information to understand website performance, improve the website and understand how visitors interact with our content.

Google may process this information in accordance with its own privacy practices and terms.

You can learn more about Google's privacy practices through Google's official privacy resources.

Our website may use cookies and similar technologies to provide website functionality, understand website usage and improve your experience.

Analytics cookies may be used through Google Analytics 4.

For more information about the cookies used on our website and how you can manage them, please see our Cookie Policy.

We may use the information we collect to:

• Respond to enquiries and requests
• Communicate with prospective and existing clients
• Understand project requirements
• Record and manage enquiries and client relationships in Odoo
• Provide information about our products and services
• Send you our newsletter or updates if you have subscribed, which you can unsubscribe from at any time
• Improve our website and digital services
• Analyze website traffic and usage
• Maintain website security
• Detect or prevent misuse of our website
• Comply with applicable legal or regulatory requirements

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

We do not sell your personal information.

We may share information where reasonably necessary to operate our website, respond to enquiries, provide our services, maintain our systems or comply with legal obligations.

This may include sharing information with trusted service providers that assist us with services such as:

• Odoo (CRM, enquiry management and business operations software)
• Website hosting
• Website development and maintenance
• Analytics
• Email or communications
• IT and technical services

Where third-party service providers process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable requirements.

Because we work with clients and partners internationally and use certain technology and service providers, including Odoo, that may operate or host data outside the United Arab Emirates, your information may be processed or stored in countries outside the UAE. In particular, because we have an office in Miami, information submitted through our website may be accessed by our team in the United States.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable data-protection requirements.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure, including limiting access to information held in Odoo to authorised personnel.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.

Enquiry records held in Odoo are kept for as long as they remain relevant to the enquiry, any resulting project or our business records, after which they may be deleted or anonymised.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Request restriction of certain processing
• Object to certain uses of your personal information
• Withdraw consent where processing is based on consent

To exercise an applicable right or ask a privacy-related question, contact us using the details provided below. This includes requests relating to information held about you in Odoo.

We may need to verify your request before taking action.

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any external website you visit.

Our website is intended for a general business audience and is not specifically directed towards children.

We do not knowingly collect personal information from children through our website.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or business practices.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how your personal information is handled, please contact: